WELCOME TO THE SHIPPING INFORMATION PAGE!
HERE YOU HAVE USEFUL INFORMATION ON THE TERMS OF DELIVERY AND ORDER OF THE PRODUCTS.
You can purchase our products online and deliver them directly to your address. Shipping is free on certain orders. We use the best suppliers in the industry to ensure that your order reaches you on time. The Secure Payment page shows the product description, price and shipping schedule. Delivery times depend on the availability of the selected items and the time of ordering.
Free three-day shipping is available to you for many products. On this page you can see if the product is in stock or can be ordered with a lead time of three weeks. In the case of custom engraved products, the delivery time is 5 business days.
- If you order a product in stock from Monday to Friday 17:00, we will ship it in three + 1 business days.
- If you want an engraved product, we will deliver it within five +1 business days
- If you would like an orderable product that is out of stock or you are interested in buying a customized product, we will deliver it within 15 business days +1 . In this case, a 50% advance payment is required. If you cancel or change your mind about such a product after you have paid the deposit, the deposit paid will not be refundable.
Package compilation date
Date of delivery to the carrier
Date of arrival at customer
Undecorated item in stock
no later than the 3rd business day
no later than the 4th business day
no later than the 10th business day
A stock item that needs to be decorated to the customer's order
no later than the 5th business day
no later than the 6th business day
no later than the 12th business day
Custom made product in custom sizes or colors
no later than the 15rd business day
no later than the 16th business day
no later than the 22th business day
Returns may only be made by post or other courier service. The cost of the return shall be borne by the Buyer unless the product being shipped does not match the product ordered. If the product received does not match the product ordered or listed on the website, the cost of return will be refunded to the Buyer. In this case, Seller warrants that the order will be shipped and assumes the shipping cost.
Contact us to return the product and get a refund:
- in writing at email@example.com
- Phone 0040-264701788
For individual or customized products, there is NO return possibility!
CUSTOMIZED PRODUCT AND PRODUCT IN STOCK
Most of the models / products featured in the Web Store (except for products shipped from stock) are products for display purposes that offer our customers the ability to order customize their products.
Customized products include:
- Adapting the design of the models as size, color, design requested by the customer (including here all types of painted / sandblasted / printed / engraved glass and stained glass / showcases / glass inserts for all partitions / doors / shower enclosures)
- 2. Painted or printed glass according to the selected model or PANTONE or RAL selected.
- 3. All stained glass windows
- 4. All sandblasted all decorated products
Customized product are executed only after the customer has paid the proforma invoice and the money has been credited to the Supplier's account.
To understand whether the product ordered is a customized product or a stock PRODUCT; please refer to product brief description. This feature also determines your right to cancel your order (50% of the value of the product will be withheld if you cancel your order.)